In figure 6.1 you can see a preview of this section which is a map of the characters you will encounter in the service journey. I have kept it simple by using only colour variations with a letter fallback for better accessibility. The common characters in both blueprints are as follows -
Knowledge Partner: This refers to experts from organisations like CivicDataLab who can guide other stakeholders in the processes, digital tools, data management and subject expertise associated with various aspects of the proposed services.
Government Representative: This refers to an officer or team of officers associated with the finance department since this is the department that co-ordinates all budget related activities.